A train arrives at Dimapur railway Station. The station is under the Lumding–Dibrugarh section of the NFR/Northeast Frontier railways. (Morung File Photo)
Already 3 of the 8 base kitchens in NF railway have been fitted with CCTVs and the rest will be provided with CCTVs by end of this month, according to a press release from PJ Sharma, Chief Public Relations Officer, NF railway.
Informing that live feed from the base kitchens will be available in Divisional Commercial control rooms for constant monitoring, the release said, the official will be able to monitor whether basic hygiene standards are being adhered to and that the kitchens are free from pests.
CCTVs have also been installed in 4 food plaza stalls and 3 fast food units, thus, out of 26 fixed catering units, 11 have been fitted with CCTVs till date.
The release further informed that to do away with complaints of overcharging, IRCTC has started price tagging of all meals available aboard trains and static units in stations.
“Where recent check conducted by the commercial department revealed that tea cups available in stalls were not sufficiently sized to provide the charged quantity of tea, hefty penalty has been levied on the vendors and a general instruction issued that paper cups would have to be of size more than 150 ml size so that 150 ml of tea could be conveniently provided,” it added.
Digital payment has also been started in 34 static units and 27 trains of NF railway where customers and passengers can pay through credit/debit card, paytm and BHIM app, instead of cash. NF railway plans to facilitate digital payment of catering cast in all trains and all static units by end of this financial year, the release informed.