‘Call set up time’ a problem, will seek related data from operators: Trai

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Keeping its vigil on service high quality, regulator Trai mentioned Wednesday that delay in ‘name set up time’ is a drawback presently and it will seek related data from operators from October 1 to seek out a answer to the problem.

Put merely, name set up time refers to time taken to attach a name after a subscriber completed dialling a quantity.

“There are 1-2 things which are posing difficulty which, I think, is a temporary problem. One is the ‘call set up time’ because of multiple technologies … we have decided to measure call set up time, and after measuring maybe we will know what are the average values, and those can probably be prescribed as a norm,” Telecom Regulatory Authority of India (Trai) Chairman R S Sharma advised PTI.

Admitting that ‘name set up occasions’ have “increased in general” and in some instances finish up being so long as 30 seconds, Sharma mentioned the regulator is in search of data related to this from operators from October 1. TRAI will completely analyse it to find out whether or not common values could be prescribed, or any motion taken in case such length is abnormally lengthy.

He mentioned that there are completely different applied sciences that exist in Telecom community -2G, 3G and 4G.

Sharma defined that when a individual on 2G community calls a 4G subscriber, the sign takes time to find path to attach on to different community and within the meantime the client himself disconnects the decision and dial once more which once more takes time.

He mentioned that decision set-up just isn’t accountable for Telecom operator and it’s a know-how subject.

“We have decided to collect data on call set-up time and then we learn about some average standard within which call can be set-up. However, whether it should be made a quality of service parameter, that decision is yet to be taken. We don’t see any benefit that a Telecom operator will derive from delay in call set-up time,” Sharma mentioned.

Another drawback space – name muting or interval throughout which a caller do not get to hear voice- is being included within the service high quality parameters beginning this month, he added.

“And on the call mute, 98 per cent packets must reach the destination, not more than two per cent packets should drop… that will also become effective from October 1,” he mentioned.

Outlining its strategy taken by TRAI to cope with name drop subject within the sector, Sharma mentioned that regulator has tightened the service high quality norms relevant on operators, and likewise elevated the scope of its drive checks.

“We have revised the norms … We have been fining also continuously since last three quarters, and the data for the fourth quarter will come by October 21, which we will analyse,” Sharma mentioned.

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