Call connection time, call mute on TRAI’s radar; seeks operators data for a fix, Telecom News, ET Telecom

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Keeping its vigil on service high quality, regulator Telecom Regulatory Authority of India (TRAI) mentioned that delay in ‘call arrange time’ is a drawback at present and it’ll search associated data from operators from October 1 to seek out a resolution to the difficulty.

Put merely, call arrange time refers to time taken to attach a call after a subscriber completed dialling a quantity.

“There are 1-2 things which are posing difficulty which, I think, is a temporary problem. One is the ‘call set up time’ because of multiple technologies … we have decided to measure call set up time, and after measuring maybe we will know what are the average values, and those can probably be prescribed as a norm,” TRAI Chairman R S Sharma informed PTI.

Admitting that ‘call arrange occasions’ have “increased in general” and in some instances find yourself being so long as 30 seconds, Sharma mentioned the regulator is looking for data associated to this from operators from October 1.

TRAI will totally analyse it to find out whether or not common values could be prescribed, or any motion taken in case such length is abnormally lengthy.

He mentioned that there are completely different applied sciences that exist in Telecom community -2G, 3G and 4G.

Sharma defined that when a individual on 2G community calls a 4G subscriber, the sign takes time find path to attach on to different community and within the meantime the shopper himself disconnects the call and dial once more which once more takes time.

He mentioned that call set-up just isn’t in command of Telecom operator and it’s a expertise difficulty.

“We have decided to collect data on call set-up time and then we learn about some average standard within which call can be set-up. However, whether it should be made a quality of service parameter, that decision is yet to be taken. We don’t see any benefit that a Telecom operator will derive from delay in call set-up time,” Sharma mentioned.

Another drawback space – call muting or interval throughout which a caller do not get to pay attention voice- is being included within the service high quality parameters beginning this month, he added.

“And on the call mute, 98 percent packets must reach the destination, not more than two percent packets should drop… that will also become effective from October 1,” he mentioned.

Outlining its strategy taken by TRAI to cope with call drop difficulty within the sector, Sharma mentioned that regulator has tightened the service high quality norms relevant on operators, and likewise elevated the scope of its drive assessments.

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