Optus shuttered Virgin Mobile wins another customer service award in telecommunications

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Customer Satisfaction with Mobile Operators, August 2018 vs. August 2017

(Image: Roy Morgan Single Source Australia)

Virgin Mobile, Optus Mobile (MVNO), the cellular community operator, wins another customer service award, receiving a month-to-month award for assembly the wants of a Roy Morgan cell phone with an 88% invoice for August.

Roy Morgan added 12% greater than final 12 months, whereas Aldi Mobile ranked second with 84% customer satisfaction in August, which is 14% greater than final 12 months. final 12 months.

“Virgin Mobile and Aldi Mobile won numerous wins in the mobile service provider category in 2018 and are leading candidates for the 2018 annual award in the next four months,” mentioned Roy Morgan, including that Virgin Mobile gained the award in 2012 and Aldi Mobile – in 2015.

The Virgin Mobile index reveals that, regardless of the gradual withdrawal of its model in Australia, “still maintains its high-level customer base,” mentioned Roy Morgan CEO Michel Levin.

“Three quarters of a million Virgin Mobile customers are going to switch to Optus contracts over the next two years, although the uncertainty facing Virgin’s current customers opens up tremendous opportunities for Telecom operators.” competing Telecommunications firms reminiscent of Telstra and Vodafone for brand spanking new prospects, ”Levin added.

“Despite the consolidation of the sector with the closure of Virgin, there is still a significant market for resellers able to compete with the established Telstra, Optus and Vodafone networks, while Australia is heading for 5G networks in 2019.”

Vodafone Australia rose 3% to 78%; Optus decreased by 1% over 77%; and Telstra ranked final, which is 3% lower than final 12 months, and in August 2018, the general satisfaction price was 74%.

“Amaysim and iiNet still have to win the monthly prize in 2018 and are among the top five suppliers in August,” Levin mentioned.

With Virgin Mobile, utilizing the Optus and Aldi Mobile community, the Telstra community, Roy Morgan additionally calculated the common worth of “basic mobile networks”, offering Optus with a complete satisfaction price of 78% and Vodafone Australia 77%, and Telstra 75%.

In July,…

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