This was a lot wanted, and TRAI has as soon as once more demonstrated that the customers can’t be taken for a experience.
What precisely has TRAI said? And what’s the fuss all about?
In their letter to Airtel and Vodafone-Idea, TRAI has said that untill the consumer has the talktime which is equal to the minimal recharge (Rs 35 as of now, on Airtel, Vodafone), they can not disconnect SIMs, and block incoming calls.
Due to this aggresive stand to pressurize customers, we had referred to as them ‘Thugs of Telecom’.
In their letter to Airtel and Vodafone, TRAI stated: “Till such time operators should not discontinue services of such customers who have balance in prepaid accounts equal to minimum recharge amount,”
TRAI: Users Should Be Informed and Educated
After it turned clear that even incoming messages could be blocked, and full cell quantity shall be out of service, TRAI has strictly ordered Airtel and Vodafone to first educate the client about this new technique and scheme.
TRAI has ordered that inside three days (beginning yesterday), each pay as you go consumer must be educated on: The final day of the present plan; the right way to keep away from disconnection; particulars in regards to the minimal recharge plans.
Will TRAI Interfere In Tariff?
However, on the identical time, TRAI has made it clear that they wont intervene within the precise tariff buildings, as Telecom operators are accountable for a similar.
However, disconnecting SIMs if minimal recharge not accomplished isn’t appropriate, if the consumer has that quantity.
RS Sharma, Chairman, TRAI stated, “Tariff and plans are under forbearance and we don’t generally intervene. But if there is sufficient money in the account and despite that people are being told that the services will be disconnected, it is not correct.”