Mobile Service Disconnected Despite Balance? TRAI Says No More!

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One winter morning within the nationwide capital, Sheila (identify modified) who works as a house-help, got down to work at 6 a.m. Along the best way, she felt dizzy and took shelter below a tree. The roads have been abandoned at that hour. She knew that if she have been late to work, the girl whose home she labored at would name. So she sat there ready for that decision.

You could surprise why she didn’t name anybody for assist–it was virtually the tip of the month, and her service supplier had already warned her thrice to make the ‘mandatory’ recharge to proceed availing the advantages. She, on her half, was ready for the brand new month to start to do the needful.

With the providers being barred, she, sadly, didn’t even obtain a name. She sat there till dawn and eventually sought assist when she noticed somebody stroll previous.

Fortunately, Sheila was protected–think about if the state of affairs was in any other case and her solely approach of searching for assist was by making a name.

Taking observe of this apply of forcing prospects to recharge their pre-paid accounts regardless of having enough steadiness, the Telecom regulator got here down closely on the operators.

“TRAI has received a large number of complaints regarding SMSs being received by them to mandatorily recharge their prepaid accounts in order to continue to avail services even though their prepaid account have sufficient balance in it,” the regulator wrote in letters to the 2 telcos, dated November 27.

Mobile Service Disconnected Despite Balance? TRAI Says No More! Mumbai guy on phone bracelet November 2011  12 3
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TRAI Chairman R S Sharma, in a report printed by the Financial Express, stated, “These subscribers rued that the messages are being sent despite their pre-paid accounts having “sufficient balance”. Tariff and plans are below forbearance, and we don’t usually intervene. But if there may be enough cash within the account and regardless of that, individuals are being informed that the providers shall be disconnected, it’s not appropriate.”

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Going one step additional, TRAI additionally stated, “Duly inform subscribers in a clear and transparent manner, the date on which the current validity of (the) existing plan would expire and the manner in which the subscriber can opt for the available plans, including minimum recharge plan using subscriber’s available pre-paid account balance or otherwise.”

The telcos have been additionally directed to not deactivate the SIMs of subscribers so long as they’ve steadiness of their accounts equal to the minimal recharge quantity required – as per a tariff plan.

These feedback have been in response to Airtel and Vodafone Idea try to dump prospects who solely maintained a minimal steadiness, permitting solely incoming calls. At a time when there are a number of service suppliers, every attempting to woo and improve their shopper and income base–TRAI is making certain that they make use of the very best practices in doing this.

This is definitely an enormous reduction for the big variety of pre-paid prospects in India.

(Edited by Shruti Singhal)


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