Telecom Watchdog, in a letter to TRAI, claimed that forcing customers to cough-up a minimal month-to-month quantities was like demanding a month-to-month hire “which is not the practise for pre-paid users”.
Indian Telecom Sector’s Gross Revenue Dropped 8.5% in 2017 (Image for illustration)
In a letter to Trai, Telecom Watchdog flagged considerations over the way through which the 2 firms had allegedly fastened related tariffs on the similar time.
It claimed that forcing customers to cough-up a minimal month-to-month quantities was like demanding a month-to-month hire “which is not the practise for pre-paid users”.
“We wish to bring to your kind notice an alarming situation under which two Telecom operators – Bharti Airtel and Vodafone Idea – have once again resorted to anti-consumer activities. In total disregard to the regulatory principles, they have now unilaterally decided to terminate the services of subscribers within 15 days of the expiry of validity period of the `special tariff plan’,” Telecom Watchdog stated in a letter to the Telecom Regulatory Authority of India (TRAI).
“All tariff plans of Bharti Airtel are in compliance with the applicable regulations. The matter raised by the TRAI, relating to the communication of the tariff plans to the consumers, has already been addressed,” an Airtel spokesperson stated in an electronic mail response.
The spokesperson added the corporate didn’t want to reply to “frivolous allegations”.
A Vodafone Idea spokesperson, too, categorically denied what it termed have been leveling of “baseless allegations”.
“Catering to the changing needs of consumers, Vodafone Idea has radically simplified its prepaid plans to enhance customer convenience. These plans are fully compliant to all applicable regulations and guidelines. We have rolled them out nationally and are actively communicating with customers, informing them of changes and helping them avail these new plans,” the Vodafone Idea spokesperson stated.