Telecom Watchdog Accuses Voda Idea, Airtel of Anti-consumer Practises; Companies Say New Plans As Per Rules

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Check out the details of Airtel’s new Rs. 449 prepaid plan!

Telecom Watchdog, in a letter to TRAI, claimed that forcing customers to cough-up a minimal month-to-month quantities was like demanding a month-to-month hire “which is not the practise for pre-paid users”.

PTI

Updated:November 29, 2018, 10:59 PM IST

Telecom Watchdog Accuses Voda Idea, Airtel of Anti-consumer Practises; Companies Say New Plans As Per Rules  Telecom Watchdog Accuses Voda Idea, Airtel of Anti-consumer Practises; Companies Say New Plans As Per Rules

Indian Telecom Sector’s Gross Revenue Dropped 8.5% in 2017 (Image for illustration)

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New Delhi: Non-profit group Telecom Watchdog on Thursday questioned new minimal month-to-month recharge plans of Airtel and Vodafone Idea and charged the operators of indulging in “anti-consumer activities”, however the corporations asserted that the plans are absolutely compliant with guidelines.

In a letter to Trai, Telecom Watchdog flagged considerations over the way through which the 2 firms had allegedly fastened related tariffs on the similar time.

It claimed that forcing customers to cough-up a minimal month-to-month quantities was like demanding a month-to-month hire “which is not the practise for pre-paid users”.
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“We wish to bring to your kind notice an alarming situation under which two Telecom operators – Bharti Airtel and Vodafone Idea – have once again resorted to anti-consumer activities. In total disregard to the regulatory principles, they have now unilaterally decided to terminate the services of subscribers within 15 days of the expiry of validity period of the `special tariff plan’,” Telecom Watchdog stated in a letter to the Telecom Regulatory Authority of India (TRAI).
“All tariff plans of Bharti Airtel are in compliance with the applicable regulations. The matter raised by the TRAI, relating to the communication of the tariff plans to the consumers, has already been addressed,” an Airtel spokesperson stated in an electronic mail response.

The spokesperson added the corporate didn’t want to reply to “frivolous allegations”.

A Vodafone Idea spokesperson, too, categorically denied what it termed have been leveling of “baseless allegations”.

“Catering to the changing needs of consumers, Vodafone Idea has radically simplified its prepaid plans to enhance customer convenience. These plans are fully compliant to all applicable regulations and guidelines. We have rolled them out nationally and are actively communicating with customers, informing them of changes and helping them avail these new plans,” the Vodafone Idea spokesperson stated.

Bharti Airtel and Vodafone Idea have been seeking to increase their income realisation per person and not too long ago introduced minimal month-to-month recharge plans ranging from Rs 35.

| Edited by: Anu Parthiban

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