TRAI Bats For Customers, Questions Telecom Companies’ ‘Mandatory Monthly Recharge’ Policy

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The Telecom Regulatory Authority of India (TRAI) criticised non-public Telecom corporations’ determination to show off connections of subscribers who don’t go go for the necessary month-to-month recharge plan, and directed them to not disconnect the Companies of a buyer with sufficient pre-paid stability instantly, The New Indian Express has reported.

Complaints have been made by prospects claiming that they have been despatched textual content messages in search of “mandatory” recharge of their pay as you go accounts regardless of having enough stability. Customers stands to lose their cell connection in the event that they don’t recharge.

“If there is sufficient money in the account and despite that people are being told that the services will be disconnected, it is not correct,” stated R S Sharma, TRAI chairman, whereas including that the directive on this regard has gone out to operators on Tuesday (November 27).

The regulatory physique which met the operators this week, has instructed the operators to “duly inform subscribers in a clear and transparent manner the date on which the current validity of the existing plan would expire and the manner in which the subscriber can opt for the available plans including minimum recharge plan using subscriber’s available pre-paid account balance or otherwise”.

It additionally requested the operators to relay this data to their subscribers via SMS not later than 72 hours. With the emergence of Reliance Jio, different telcos are struggling to generate income.

Airtel and Vodafone Idea are closely depending on 2G voice subscribers, with the previous having 250 million of them out of a complete subscription base of 346 million , and the latter 346 million out of a complete buyer base of 442 million. Jio, in distinction, has no 2G SIM, and its 250 million customers are all 4G-enabled.

Also Read : Airtel, Vodafone-Idea Set To Cull Low-Value Users As Jio Forces Industry To Shrink Dual SIMs

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